ServiceOntario Customer Support

Position: ServiceOntario Customer Support at Staples
Enhance the customer journey at Staples, Hamilton, as a Customer Support Specialist. You will work closely with Service Ontario to provide crucial government services within the store.

As a key player in customer interaction, you'll ensure that clients receive clear guidance on service details while addressing concerns with empathy. This role requires meticulous attention to detail and effective communication skills to manage various customer interactions, making each experience as seamless as possible.

Key Responsibilities:

• Offer consistent and respectful service to all customers

• Clearly communicate service details and fees

• Refer customers to the right departments when necessary

• Maintain a professional environment in the lobby

• Participate in training sessions and huddles

Requirements:

• 1-2 years in customer service roles

• Proficient in both English and French

• Strong organizational skills in high-volume settings

• Ability to focus amidst distractions

• Proficient in Microsoft Office and internet research

Become part of a team dedicated to elevating customer service at Staples in Hamilton.
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