Customer Service Representative - Parts Services; On-Site

Position: Customer Service Representative - Parts Services (On-Site)
# Customer Service Representative - Parts Services (On-Site)
Location Hamilton, Canada Language English Apply Join  a world-class team in Hamilton, ON, as an Automotive Customer Service Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)
** A NEW CAREER POWERED BY YOU
** Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “
** World’s Best Workplaces**,” “
** Best Company Culture**,” and “
** Best Companies for Career Growth**” awards every year? Then an Automotive Customer Service Representative position at Concentrix is the right place for you!

As an Automotive Customer Service Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.
** CAREER GROWTH AND PERSONAL DEVELOPMENT
** This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.
** WHAT YOU WILL DO IN THIS ROLE
** As an Automotive Customer Service Representative, you will:
* Understanding Parts Catalogue and Automotive Enthusiast:  Familiarity with a parts catalogue and automotive components, including their role in vehicle operation, is highly advantageous.
* Problem Solving Expertise:  Strong problem-solving skills are essential for this role.  You will act as a central hub, gathering information from various groups to find solutions.
* Solution-Orientated Approach:  This role requires a solution-orientated mindset, involving investigative work on multiple issues and the ability to integrate findings effectively.
* Research

Skills:

While not an authoritative position, this role demands excellent research skills to thoroughly investigate issues.
* Analytical Thinking:  Ability to analyze problems and outline necessary steps to achieve a positive resolution.
* Communication

Skills:

Deliver challenging messages with empathy, patience, and clear guidance.
* Order Management:  Review and assist with orders, check part availability, use discretion in communicating about ETA issues, support other departments, and guide them in finding and utilizing information.
* Documentation:
Maintaining accurate records of parts transactions, including orders, deliveries, and inventory adjustments.

* Collaboration:

Work with cross-functional teams and provide actionable insights back to our clients
* Inventory Management:  Efficiently use inventory tool to identify accurate part numbers, specifications based on VIN information.
* Deliver expert customer experiences...with a smile.
** YOUR QUALIFICATIONS
** Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Representative role include:
* High School diploma
* Experience working with Automotive is an asset and preferred
* Proven experience in inventory management or a related field.
* Communicate effectively with various stakeholders both in written and verbal forms
* Experience with the Microsoft Office Suite
* Must be flexible, detail oriented, organized, able to multi-task with variety of different tools
* Problem-solving…