Technical Service Advisor Position

Step into a pivotal role as a Technical Service Advisor at Toromont Cat in Hamilton. You will be the liaison for equipment repair scheduling, ensuring smooth service operations and customer satisfaction.

In this role, you will provide critical technical guidance while managing the scheduling of both repairs and maintenance tasks. Your work will involve ensuring effective communication with clients and coordinating with other team members to uphold service quality. Maintain timely and accurate updates within the Service Scheduler, contributing to the overall efficiency of operations.

Key Responsibilities:

• Demonstrate safe work practices in alignment with policies

• Schedule repairs and preventative maintenance accurately

• Collaborate with supervisors to meet project timelines

• Provide excellent customer support during repair processes

• Open and structure work orders in the system

Requirements:

• Post-secondary education minimum

• 5+ years of experience in service operations

• Proficient in managing service schedules

• Strong organizational and communication abilities

• Knowledge of equipment service guidelines

Utilize your service operations expertise to elevate customer experience at Toromont Cat.
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