Customer Service Agent Position at Desjardins

Become a Customer Service Representative at Desjardins Insurance in Hamilton, providing top-notch service while assisting clients with insurance needs for auto, home, and small businesses.

In this full-time role, you will provide essential support to clients by processing policy changes, addressing inquiries, and reviewing coverage options. Your day-to-day work will involve collaboration with the sales team and guiding clients through claims, ensuring all interactions comply with our service standards.

Key Responsibilities:

• Provide exceptional support to existing clients daily

• Process policy renewals and changes with accuracy

• Handle inquiries through phone, email, and in person

• Review coverage and offer additional protection options

• Assist the sales team with necessary follow-ups

Requirements:

• 1–2+ years of customer service experience is preferred

• OTL licensing or commitment to obtain it

• Strong relationship-building and communication skills

• Detail-oriented and organized in approach

• Comfortable working with CRM systems and digital platforms

Embrace the opportunity to support clients and enhance their experience at Desjardins Insurance.
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