Specialist, Customer Service​/HelpDesk, Customer Success Mgr.​/ CSM

JOB SUMMARY

The Welcome Specialist sets the tone for an excellent customer experience by greeting and directing the customer to get the appropriate resolution to build customer loyalty.

Include the following. Other duties may be assigned:

• Approaches and greets every visitor to the store, promptly and professionally in order to encourage a positive customer experience in the Retail store
• Diffuses potential confrontational situations by exercising patience and practicing good techniques
• Assesses the customer's situation to determine the sales/service request as well as merchandise desired
• Enters the customer in the relevant queue along with the reason for visiting the
• Assists waiting customers with preliminary paperwork that will be required for their transaction, i.e. completion of subscriber forms
• Maintains control of the customer queues, which includes setting an expectation of wait time for each customer
• Promotes products and services to customers as they wait; and ultimately transitioning each customer to a sales/service representative
• Acquires and maintains up-to-date knowledge of products and services by attending training and reviewing product literature
• Remains flexible and open to perform additional and different duties as business demands

• Exceptional verbal communication skills
• Excellent negotiations Skills
• Ability to make recommendations for potential sales
• Aptitude to learn communication products and services
• Passionate about providing a high level of customer service
• Ability to handle a fast-paced environment with composure and efficiency
• Willingness to work a flexible schedule that includes Saturdays
• Willingness to learn the company’s products and services
• The ability to continuously stand throughout the workday
• Ability to work overtime as required

• Experience working in a large team
• Proven high level customer service in a fast-paced environment
• Previous experience in a sales environment