Customer Service Specialist

Position: Customer Service Specialist - 23 Month Contract
Join Waste Connections of Canada as a Customer Service Specialist on a 23-month contract. Manage customer interactions, order processing, and issue resolutions to deliver top-notch service quality.

In this role, you will answer customer calls and process orders while also handling billing inquiries and account updates. Your work will involve collaborating with customers and staff to find environmentally sound solutions to service challenges. This position requires adept communication and a customer-first approach.

Key Responsibilities:

• Process customer orders for new services and changes

• Handle payments and investigate billing inquiries

• Collaborate with customers to resolve complaints

• Identify safe and effective service solutions

• Update customer account information efficiently

Requirements:

• Minimum of 2 years in high-volume Customer Service

• Proficient in Microsoft Word, Excel, and Outlook

• Strong verbal and written communication skills

Elevate the customer experience at Waste Connections through your commitment to service excellence.
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