Bank Customer Service Representative – Bilingual

Responsibilities

• Protect the integrity and security of customer account information
• Apply technical/product/process knowledge within varied situations
• Shape a positive customer perception of Canadian Tire
• Build customer confidence in our ability to provide service
• Maintain accurate customer information
• Develop effective relationships to contribute to a positive work environment
• Understand and service customer needs - "owns the moment"
• Look for ways and apply new ideas to keep Customers for Life
• Take opportunity to provide customers with relevant products & services
• Take responsibility for continuous learning and development

• Must speak both French and English fluently
• Excellent verbal and written communication skills
• Superior problem solving abilities and solid decision making skills
• Active listening skills
• Computer knowledge and experience
• Demonstrated passion for driving an exceptional customer experience
• Minimum one year of customer service experience in retail, fast food, hotel & hospitality industry, etc.
• Demonstrated active listening, professional verbal communication skills
• Demonstrated aptitude to learn and support with basic browser-based functions