Part-Time Bilingual Customer Support Specialist

Elevate customer service with Staples as a Part-Time Bilingual Customer Support Specialist in Ontario. Provide essential services and enhance client experiences within a retail environment.

Staples is seeking a dedicated Bilingual Customer Support Specialist to enhance customer interactions at Service Ontario locations. You will use your problem-solving skills to address queries regarding government services like health card applications and driver's license renewals. The role requires effective communication and teamwork while ensuring compliance and data security in all transactions.

Key Responsibilities:

• Deliver respectful and knowledgeable service to customers

• Communicate service details clearly and de-escalate concerns

• Promote store offerings and manage warm transfers

• Maintain Service Ontario lobby standards and readiness

• Participate in training and store meetings to support teammates

Requirements:

• 1 to 2 years of customer service experience

• Bilingual in English and French required

• Proficiency in Microsoft Office and database programs

• Strong organizational and prioritization skills

• Attention to detail for accurate transactions

Join Staples to contribute to an exceptional customer service experience while utilizing your bilingual skills.
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