Customer Relations Representative Stoney Creek

Deliver exceptional client service as a Customer Relations Representative in Stoney Creek, ON. Your skills will drive proactive support and communication to enhance customer satisfaction.

In this part-time role at a reputable insurance agency, you will be the face of client engagement every week on Monday to Wednesday. You will ensure that every client feels valued through onboarding, claims updates, and effective communication strategies to keep them informed and engaged.

Key Responsibilities:

• Onboard clients and ensure their proper setup

• Track claims and keep clients informed throughout

• Handle billing administration and payment follow-ups

• Perform file audits to discover opportunities

• Send communications and marketing materials to clients

Requirements:

• Detail-oriented and reliable in client interactions

• Excellent communication skills both written and verbal

• Experience in client-facing roles, preferred

• Familiarity with MS Office and digital platforms

• Self-motivated individual ready to take initiative

Join a supportive team where your communication and organization skills will enhance client relations at the agency.
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