Customer Service Tech Support Rep

Position: Customer Service Tech Support Rep at Concentrix
Step into a career at Concentrix as a Customer Service/Tech Support Representative in Hamilton, ON. Deliver top-notch tech solutions and customer experiences for a leading global brand.

Join a Fortune 500 company that values its people with a strong focus on growth and inclusivity. In this role, you will leverage your customer service expertise, effective communication, and problem-solving skills to assist customers with their technical inquiries. Your ability to empathize and build rapport will enhance customer satisfaction and contribute to a supportive work environment.

Key Responsibilities:

• Serve as the point of contact for technical inquiries

• Greet customers courteously and professionally

• Listen and respond to customer needs with empathy

• Clarify requirements using decision-support tools

• Maintain accurate records and knowledge of client products

Requirements:

• 1 year of customer service experience required

• Effective communication skills in English

• Strong multi-tasking and problem-solving abilities

• Patience with customer interactions

• Must live within 35km of Hamilton location

Embrace this chance to develop your career in customer service and tech support with Concentrix in Hamilton.
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