Member Services Representative

Department

Operations

Posted date

July 17th, 2026

Buduchnist Credit Union, operating as BCU Financial, is building a pool of qualified candidates for future Member Services Representative (MSR) opportunities. The ideal candidate is an enthusiastic, service‑oriented professional who listens carefully to member needs and delivers accurate, timely, and effective solutions. The MSR demonstrates a strong understanding of customer service best practices, solid product knowledge, and confidence using technology platforms to support members efficiently.

Passionate about delivering an outstanding member experience, the MSR takes pride in building meaningful relationships through thoughtful communication and inquiry. This role is well suited for a driven, organized individual who enjoys engaging with members, asking the right questions, and identifying opportunities to help members better achieve their financial goals.

As a key front-line representative of BCU Financial, the MSR ensures that every member feels welcomed, respected, and supported. Working collaboratively with colleagues, the MSR provides exceptional service, addresses member needs, and connects members with appropriate BCU products and services.

• Process member transactions (deposits, withdrawals, bill payments, cash or certify cheques, receive bill payments, buy/sell foreign cash, drafts, renew GICs and registered plans etc.).
• Answer incoming customer calls regarding billing issues, product issues, service enquiries and general member issues.
• Assist and direct members to use available technology to complete banking transactions (i.e., ATM-deposits, e-transfers, online banking) and assist in Online Transaction (OLT) tracing when required.
• Initiate requests for cheque orders, member cards, stop payments, account information updates and member statements.
• Review emails and action appropriately or elevate as needed.
• Update member account information and track member service calls.
• Promote and sell financial products to meet member needs and achieve sales goals.
• Engage in Treasury duties.
• Process incoming branch mail, order and maintain office supplies/documentation.
• Remain updated on product knowledge and sales initiatives and be informed of any changes in company policies.
• Proficiently use BCU’s platforms and systems.
• Adhere to applicable industry regulations, privacy laws and BCU policies and procedures.
• Maintain a high level of professionalism and excellent rapport in all communications with members and colleagues.
• Perform all other duties as required.

• High School Diploma or equivalent (Undergraduate degree or equivalent preferred)
• Experience working with and handling cash.
• Knowledge of banking products and services.
• Strong technological skills, including tablet and mobile applications.
• Solid troubleshooting abilities and decision-making skills, both proactive and reactive.
• Proficiency in Microsoft Office Suite applications, specifically Excel and Word.
• Ability to communicate in Ukrainian is an asset.
• Previous sales experience is considered an asset.

Salary Range: $41,000 – $51,500 annually

Compensation for this role will be determined based on experience, knowledge, skills, qualifications and education/training. BCU Financial also offers a competitive and comprehensive benefits package.

Applications will be retained and reviewed as future vacancies arise. Submission of an application does not guarantee an interview or employment opportunity. Only candidates selected for further consideration will be contacted.

BCU Financial Group is an equal opportunity employer dedicated to building an inclusive and diverse workforce. BCU Financial Group provides accommodation during the recruitment process upon request. Requests received relating to accommodation will be addressed confidentially.