Hybrid Customer Accounts Representative Role

Elevate your career with Intact as a Customer Accounts Representative in a hybrid setting, assisting Brokers and Clients in addressing their billing needs effectively. This role is crucial in delivering exceptional customer service in a lively call center environment.

In this full-time, permanent position based in North York, you will utilize your customer service experience to respond to billing inquiries promptly. Your effective communication skills will play a vital role in enhancing the client experience, while meeting corporate performance metrics. This role is ideal for tech-savvy individuals eager for professional growth in a collaborative team.

Key Responsibilities:

• Address customer billing needs over the phone

• Meet corporate service level metrics

• Complete updates and processing for accounts

• Guide clients in using digital payment tools

• Ensure data accuracy in all customer transactions

Requirements:

• At least one year of customer service experience

• Billing experience is a strong asset

• Excellent written and verbal communication

• Strong customer-focused attitude

• Ability to prioritize tasks efficiently

Utilize your customer service expertise to help shape the future at Intact.
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