Service Administrator Role at Black & McDonald

Black & McDonald is seeking a Customer Service Administrator in Hamilton to enhance customer experience and support service operations. Join our dynamic team dedicated to operational excellence!

This role requires a professional ready to facilitate the Hamilton Service team by managing communication and workflows effectively. As a Customer Service Administrator, you will be key in scheduling, dispatching technicians, and updating agreement files. Your contributions will ensure the service team operates smoothly in supporting maintenance and project needs.

Key Responsibilities:

• Serve as the primary contact on the Service line

• Coordinate technician dispatch for maintenance and emergency calls

• Develop schedules for projects and agreements

• Maintain records of service response times and callbacks

• Update payroll information and assist with payroll tasks

Requirements:

• 3-5 years of administrative/customer service experience

• Preferred post-secondary education

• Proficiency in SharePoint and ERP applications

• Excellent organizational abilities

• Strong communication skills and professional demeanor

Become part of Black & McDonald where your administrative aptitude will be valued and nurtured.
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