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Automotive Customer Service Rep (Bilingual: English / Spanish) On-Site
Job Description & How to Apply Below
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Bilingual Automotive Customer Service Representative position at Concentrix is the right place for you!
As an Automotive Customer Service Representative (Bilingual: English / Spanish), you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.
Career Growth and Personal Development This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!
That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.
What You Will Do in This Role Coordinates resolutions to customer vehicle issues, dealership complaints, warranty policies, and more.
Corresponds to customer inquiries from inbound inquiries, emails and mail.
Provides campaign information to customers and documents according to Consumer Affairs policies.
Documents customer inquiries received from customer correspondence and corporate surveys; updates consumer affairs case files with appropriate documentation.
Acts as a liaison between National Consumer Affairs and the Regional Office regarding Consumer Affairs related issues
Deliver expert customer experiences…with a smile.
Your Qualifications Minimum 18 years of age with a High School Diploma or GED.
Minimum of 1 year experience in Customer Service.
Strong computer proficiency with the ability to navigate multiple applications.
Excellent verbal communication skills to effectively engage with customers.
A passion for the automotive industry with a propensity for problem-solving.
Ability to work both independently and within a team, demonstrating patience and professionalism.
Flexibility to rotate shifts as needed with prior notice.
Dependable with proficient attention to detail while being able to focused and multi-task efficiency.
Demonstrate patience while maintaining a pleasant and professional manner.
Proficiency in fast-paced environments.
Eagerness to learn new technologies.
What’s In It For You The base wage for this position is $22.25/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.
Automotive Purchase Discounts.
Daily Pay enrollment option to access pay "early," when you want it.
Company networking opportunities with organized groups in the following topics:
Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, One Earth Champions, and more.
Health and wellness programs with trained partners…
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