Automotive Customer Service Representative (On-Site

Join a world-class team in Hamilton, NS, as an Automotive Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

As an Automotive Customer Service Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

• Coordinates resolutions to customer vehicle issues, dealership complaints, warranty policies, and more.
• Corresponds to customer inquiries from inbound inquiries, emails and mail
• Provides campaign information to customers and documents according to Consumer Affairs policies
• Documents customer inquiries received from customer correspondence and corporate surveys; updates consumer affairs case files with appropriate documentation
• Acts as a liaison between National Consumer Affairs and the Regional Office regarding Consumer Affairs related issues
• Deliver expert customer experiences…with a smile.

• Minimum 18 years of age with a High School Diploma or GED.
• Strong computer proficiency with the ability to navigate multiple applications.
• A passion for the automotive industry with a propensity for problem-solving.
• Ability to work both independently and within a team, demonstrating patience and professionalism.
• Flexibility to rotate shifts as needed with prior notice.
• Dependable with proficient attention to detail while being able to focused and multi-task efficiency.
• Demonstrate patience while maintaining a pleasant and professional manner.
• Proficiency in fast-paced environments
• Eagerness to learn new technologies

• The base wage for this position is $19.35/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.
• Automotive Purchase Discounts
• Daily Pay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics:
  Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, One Earth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #My One Earth Promise , and more
• A range of other perks and benefits

It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise.

Physical and Cognitive Requirements:
The…