Customer Service Supervisor Graymont

Elevate customer service standards with Graymont as a Customer Service Supervisor. Lead a dynamic team and drive service excellence across North America in this hybrid role.

In this position, you will oversee a team of Customer Service Representatives in various regions including AB, BC, MN, UT, WA, and WI. Your responsibilities will involve team leadership, monitoring key performance indicators, and continuous improvement initiatives aimed at enhancing operational efficiency. You'll actively support the Customer Service Manager in streamlining processes and ensuring alignment with company objectives.

Key Responsibilities:

• Lead and develop a team of Customer Service Representatives

• Monitor KPIs and deliver monthly service performance updates

• Implement training opportunities and improve service processes

• Facilitate customer order management and issue resolution

• Collaborate across departments to resolve customer issues

Requirements:

• 5-7 years of experience in Customer Service roles

• Proficiency in JDE Order Management and related tools

• Strong leadership and team development skills

• Excellent communication and time management abilities

• Ability to handle high workloads with minimal supervision

Bring your passion for customer service and leadership skills to Graymont as a key player in establishing a world-class customer service team.
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