Customer Support Supervisor at Airbnb

Join Airbnb as a Customer Support Supervisor, where you can drive exceptional service in both French and English. Ensure quality support while nurturing and developing your team.

This role as a Supervisor in Canada showcases your leadership of 10-15 ambassadors, focusing on exemplary customer service. With a blend of operational management and strategic planning, you will enhance team performance while managing sensitive and complex customer issues.

Your role also entails maintaining a high-quality training and onboarding program for team members.

Key Responsibilities:

• Supervise customer support teams and uphold quality standards

• Address complex cases, acting as an escalation point

• Implement performance development plans for ambassadors

• Guide staff in handling unique and difficult situations

• Ensure teams receive consistent training and support

Requirements:

• Over 6 years of advanced customer service experience

• 3 years in a team leader role

• Fluent in English and French

• Strong analytical skills in performance management

• Willingness to work on weekends and holidays

Foster a culture of excellence and inclusivity at Airbnb, all while leading your team to new heights.
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