Service Customer Coordinator at L3Harris

Position: In Service Customer Coordinator at L3Harris
Elevate customer satisfaction with L3

Harris as an In Service Customer Coordinator in Waterdown, ON. Provide vital support to account managers and logistics teams while managing global service events.

In this role, you will assist the In Service Account Managers by coordinating essential support that ensures seamless service experiences for customers. Your responsibilities will include maintaining ERP entries, preparing documentation, and offering timely responses to support requests. You will also collaborate with teams to manage documentation and identify process improvements effectively.

Key Responsibilities:

• Create and process quotations, POs, and invoices in ERP

• Collaborate with teams for daily service event executions

• Respond promptly to customer support requests

• Communicate updates on repair and warranty policies

• Organize customer documentation and compliance materials

Requirements:

• Minimum 6 years of relevant experience

• Proficient in Microsoft Office and ERP systems

• Strong interpersonal and communication skills

• Excellent time management and problem-solving abilities

• Experience in Service Event coordination is a plus

Contribute to customer success while enhancing your coordination and service skills at L3

Harris in Waterdown.
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