Utility Billing Customer Support Clerk

Expand your range of skills as a Utility Billing Customer Support Clerk in the Greater Toronto Area. Engage with customers while managing their accounts and ensuring accurate billing practices for utility services.

Your role will involve addressing inquiries from various stakeholders and ensuring timely updates to the billing database. With at least 3 years of billing experience, you will play a vital part in processing applications and adjustments, and liaising with departments to resolve issues related to customer accounts.

Key Responsibilities:

• Receive and respond to customer billing inquiries

• Update meter readings and customer account information

• Review applications for utility billing programs

• Assist in managing payment discrepancies and adjustments

• Facilitate communication between departments and customers

Requirements:

• Minimum of 3 years billing experience required

• Technical proficiency in billing systems mandatory

• Must live in the Greater Toronto Area

• Prior utility billing experience is a plus

• Municipality background is highly desirable

Your customer service acumen and billing expertise will help ensure outstanding support for utility customers.
#J-18808-Ljbffr