Telecommunicator

## Telecommunicator Apply:
Charlton Campus (Hamilton Downtown):
Part time:
Posted Yesterday:
End Date:
September 23, 2026 (6 days left to apply):
JR02030
** Position Details
**** Job Number:
** JR02030
* * Department:
** Telecommunications and Information Desk
** This position may be scheduled at any of the following sites:
** Charlton Campus (Hamilton Downtown)
** Job Type:
** Regular, Part time
** Contract Duration: (If applicable)
** 0 months
** Number of Positions:
** 1
* * Union:
** CUPE Local 786
** Hourly Rate (Min / Max):**$29.52 - $32.08
** Schedule
* *** Work Days:
** Holidays, Monday to Sunday, Weekends
** Time of Day:
** Afternoons, Days, Evenings, Nights
** Shift:
** Hours - 4, Hours - 7.5, Various Rotating  
** Shift Start: (If applicable)
** AM 07:00, AM 08:00, AM 09:00, AM 10:00, PM 13:00, PM 15:00, PM 17:00, PM 23:00  
** Reason for Posting:
** Posting is for a role with an existing vacancy
** Application Dates
**** Opening Date:
**** Closing Date:
**** Job Description
***
* Position Summary:

** The Telecommunications Department a vital service operates 24-7 providing essential communication links in a timely professional and efficient manner to both internal and external clients through switchboard and paging services in accordance with departmental and hospital procedures. The Telecommunicators process calls and pages; initiate/respond to codes; dispatch security and porters; monitor fire panels gas and building alarms and security systems;

distribute pagers keys and on-call rooms; process incoming telephone trouble calls; support information desk inquires; maintain daily schedule rosters for all on-call disciplines and other clerical duties as assigned.

*
* Qualifications:

*
* • Grade 12 education or equivalent required  
• Minimum of 6 months related experience working in a switchboard preferably in a healthcare setting  
• Proven knowledge of switchboard and locating tools and processes  
• Knowledge and skills using computers including Windows based systems at a intermediate level: MS Office (Outlook Word Excel) internet and intranet searches  
• Proficiency in keyboarding typing 35 wpm (subject to testing)  
• Clerical testing may be required as part of the selection process  
• Knowledge and familiarity with hospital terminology services personnel and processes is preferred  
• Emergency Responders course would be considered a strong asset  
• Excellent interpersonal and customer service skills with proven success in assisting others in a team environment  
• Comfortable using a Public Address system (making overhead announcements with clear pronunciation)  
• Well-developed organizational skills with the ability to work independently in a fast-paced environment and prioritize tasks appropriately  
• Proven strong work performance and attendance record are essential  
• Ability to maintain composure while performing multiple tasks    
** Responsibilities:*
* • Maintains confidentiality and release of information in accordance with hospital policy at all times  
• Answer main hospital internal and external telephone lines and emergency lines  
• Efficiently process calls in an accurate and courteous manner  
• Answer inquiries of callers in accordance with hospital policy giving accurate information or referring calls using a PC based directory and paging system  
• Maintains a positive image of the Hospital in telephone and personal communication with patients vendors staff visitors and external callers  
• Operates paging equipment: pagers overhead announcements for routine and emergency requests according to department and hospital policies and procedures  
• Page healthcare providers and key hospital personnel as per hospital policy in a timely manner  
• Monitors fire panels gas and building alarms and security…