Inside Service Agent - Allstate
Job Description & How to Apply Below
Transform customer experiences as an Inside Service Agent with Allstate while working fully remote. This pivotal role requires strong customer service skills to manage inquiries and claims.
Allstate Insurance Company of Canada seeks dedicated Inside Service Agents to join its remote workforce. You will be crucial in responding to service and billing calls, managing First Notice of Loss calls, and driving customer loyalty through exceptional service. The role requires a commitment to rotating schedules within operational hours, ensuring client needs are always met.
Key Responsibilities:
• Engage with customers on insurance policy inquiries
• Act as a Trusted Advisor regarding insurance options
• Facilitate upselling in alignment with Allstate’s guidelines
• Handle claim documentation during FNOL phone calls
• Guide policy renewals and answer client inquiries
Requirements:
• Post-secondary education or equivalent work experience
• 1-3 years of experience in customer service
• OTL or General level 1 Insurance License preferred
• Proficient in MS Office and similar tools
• Flexibility to work evening hours required
Make a lasting impact on customer relationships at Allstate through your service-oriented approach.
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