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Customer Service Rep

Job in Hamilton, Ontario, L8E 0E5, Canada
Listing for: ABL Employment
Full Time position
Listed on 2026-11-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 42000 - 54000 CAD Yearly CAD 42000.00 54000.00 YEAR
Job Description & How to Apply Below

Join our dynamic team as a Customer Service Representative! We’re looking for a dedicated, enthusiastic professional to be the first point of contact for all Parts and Service sales and inquiries.

Responsibilities
  • Provide phone and email support for customers across North America
  • Process orders, quotes, and payments
  • Assist with part identification and technical support
  • Collaborate with service and logistics teams on returns and back orders
  • Upsell products and support business growth initiatives
Requirements
  • 1-2+ years in customer service, inventory, or purchasing
  • ERP experience required (Epicor a plus)
  • CRM experience an asset
  • Strong communication and problem-solving skills
  • MS Office proficiency

AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL’s AI policy, please visit

We are currently recruiting a Customer Service Rep for our team in Hamilton, ON, Canada.

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