Member Services Representative

Deliver exceptional customer service at Crunch Fitness while supporting member engagement, sales leads, and a welcoming gym atmosphere. Bring passion for health and fitness.

As a Member Services Representative, you will manage member accounts, book Crunch One Kick Offs, and communicate club services. The position emphasizes referrals, territory outreach, telephone inquiries, and consistent sales-lead follow-up. You will help members and guests understand facilities, programs, schedules, and events while representing Crunch core values.

• Attract new business through referrals, outreach, and telephone inquiries
• Follow up consistently on sales leads and trial-pass calls
• Manage member accounts and book Crunch One Kick Offs
• Greet members and guests with enthusiasm and professionalism
• Communicate club services, programs, schedules, and special events

• Minimum one year of service-oriented experience
• Effective written and verbal communication skills
• Strong customer service orientation
• CPR/AED certification required within 30 days of hire
• Ability to lift up to 50 pounds and stand

Support Crunch Fitness members through customer service, sales follow-up, account management, and enthusiastic club engagement.