Job Description & How to Apply Below
Concentrix is seeking an Automotive Customer Service Representative Bilingual for customer support. You will answer questions, resolve concerns, and address technical, billing, and vehicle connectivity needs. The work includes troubleshooting hardware, software, networking, and other client products while following escalation paths.
Key Responsibilities:
Assist automotive customers with product and service inquiries
Resolve technical issues, billing concerns, and connectivity needs
Troubleshoot hardware, software, networking, and client products
Make outbound follow-up calls when required
Deliver expert customer experiences
Requirements:
Be at least 18 years old with secondary education
Bring one to three years of customer service experience
Use multiple computer systems and pass technical assessments
Speak, write, and understand English and French
Pass a typing test at thirty words per minute
Apply your bilingual communication, automotive support, and technical troubleshooting abilities as a Concentrix customer service representative.
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