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SaaS Customer Support & Lead

Job in Hamilton, Ontario, L8E 0E5, Canada
Listing for: SoGal Ventures
Full Time position
Listed on 2026-11-04
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 42000 - 65000 CAD Yearly CAD 42000.00 65000.00 YEAR
Job Description & How to Apply Below
Position: SaaS Customer Support & Knowledge Base Lead

Welbi is seeking a proactive, customer-focused Customer Support Specialist to deliver an exceptional experience for every Welbi customer. You will own support from first contact through resolution, collaborating with Customer Success, Product, and Engineering to investigate issues and keep customers informed.

You will also support customer implementations, maintain education resources, and contribute to process improvements.

The SaaS Customer Support & Knowledge Base Lead position in the Management & Operations, Sales field is open for applications.

We appreciate your interest in this position.

Join SoGal Ventures and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the SaaS Customer Support & Knowledge Base Lead role at SoGal Ventures, based in Canada.

We are looking to fill the SaaS Customer Support & Knowledge Base Lead position at SoGal Ventures in Canada.

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