Call Center Service Attendant

Answer incoming service calls onsite as a Call Center Attendant, using clear communication and accurate call routing throughout each workday.

This Call Center Attendant creates Syteline incidents and directs calls to the appropriate department. The position requires Microsoft Office proficiency, internet familiarity, and problem-solving expertise. Strong written and oral communication supports accurate service coordination. The schedule is Monday to Friday, 8:00 AM to 5:00 PM, with no remote option.

• Answer all incoming service phone calls
• Create incidents in Syteline for incoming calls
• Route calls and incidents to appropriate departments
• Provide backup for other call center attendants
• Complete department duties assigned by management

• Proficiency in Microsoft Word, Excel, and Google Docs
• Familiarity with posting files, linking websites, and downloading data
• Excellent written and oral communication skills
• Ability to collect, arrange, and analyze data
• Problem-solving expertise and ability to prioritize duties

Use Syteline, communication, and problem-solving skills to route service calls accurately as an onsite Call Center Attendant.