Customer Service & Broker Support Specialist
Job in
Hamilton, Ontario, L8E 0E5, Canada
Listed on 2026-11-06
Listing for:
Recruit Action inc.
Part Time, Seasonal/Temporary
position Listed on 2026-11-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, CRM Systems & Management, HelpDesk/Support
Job Description & How to Apply Below
- Industry Sales, Customer Service, and Contact Center
- Date Opened 11/04/2026
- City Waterloo
- Country Canada
- Job Opening
- Job Type Contract
Customer Service & Broker Support Specialist
Explore an exciting opportunity in the insurance sector for our client, where customer service, collaboration, and problem-solving come together in a dynamic mortgage creditor environment. Be part of a close-knit team focused on building strong broker relationships, delivering quality service, and contributing to a positive customer experience in a hybrid work setting.
What is in it for you:- Hourly salary of $25-30, based on experience.
- Hybrid work model with 3 days per week in the office.
- Office location in Waterloo, Ontario.
- Set up and support Lender and Broker profiles.
- Provide business support for BSC systems, including AMS and Safety Catch.
- Provide customer service by phone and email, including managing a shared inbox and responding to broker inquiries.
- Respond to inquiries related to policies, broker compensation, sales tips, product training, and mortgage creditor insurance.
- Troubleshoot issues and
** escalate
* * them to Production Support as necessary. - Maintain client relationships and suggest tool improvements.
- Collaborate with the Team Lead, Manager, and other teams on business initiatives.
- Support BSC projects and assist with training new specialists.
- Perform data entry to update sales systems.
- Handle approximately 8 to 10 calls and 40 emails per day.
Required qualifications
- Postgraduate education or relevant experience.
- 2+ years of experience.
- Proficiency in Microsoft Office.
- Proficiency in CRM systems such as Salesforce.
- Experience or knowledge of the mortgage or Mortgage Creditor Industry.
- Customer service experience over the phone.
- Bilingual in French and English to support broker communications by phone and email.
- Interpersonal skills.
- Analytical skills.
- Problem-solving skills.
- Attention to detail.
- Ability to manage multiple priorities.
- Ability to work independently and collaboratively.
- Adaptability and flexibility.
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