Customer Success Technical Advisor Samsara

Guide enterprise customer outcomes with Samsara’s Connected Operations Cloud through technical troubleshooting, relationship building, and data-informed business understanding.

As a Technical Account Manager, you will become a trusted technical advisor for assigned customers and their account teams. You will understand customer operations, present achieved outcomes, identify additional value, and advocate for customer interests within Samsara. The remote role is open to candidates based in Canada.

• Build lasting relationships with customer technical stakeholders
• Understand customer operations and implementation requirements
• Present outcomes achieved through Samsara solutions
• Transform customer support through technical problem solving
• Advocate for customers across internal and external stakeholders

• Seven or more years in technical account management or similar work
• Business acumen focused on customer needs and data
• Demonstrated customer relationship management ability
• Strong written and verbal communication skills
• Experience supporting enterprise SaaS, IoT, or PaaS customers preferred

Use customer success expertise, technical literacy, and operational insight to advise Samsara customers across Canada remotely.