Customer Service Operations Supervisor

Lead customer service operations as a Supervisor in Canada, using team management and data analysis to strengthen support quality. Coach ambassadors through complex, sensitive cases.

This operational leadership position supports one or more internal customer service services. You will oversee approximately 10 to 15 ambassadors while balancing real-time and planned work. The position requires customer service experience, organizational skill, and professional judgment under pressure. You will guide performance, staffing, training, and development while supporting company and service initiatives.

• Oversee operational quality and community support delivered by assigned teams
• Manage complex, sensitive, and urgent escalations
• Coach direct reports through behavior-based performance reviews
• Maintain staffing, onboarding, and ongoing training completion
• Lead performance, people strategy, and professional development

• Six-plus years in customer service or operations
• Three years directly managing staff and employee lifecycle
• Experience improving team performance as a line manager
• Data analysis and performance reporting experience
• Availability for weekends, holidays, and on-call work

Apply customer service leadership, performance management, and operational judgment to support ambassadors and the community across Canada.