Primary Care Front Office Representative

Support patients at IMS Care Center’s Primary Care Clinic in Prescott through phone service, scheduling, check-in, and check-out coordination.

As a Front Office Representative, you will coordinate physician schedules and assist patients throughout their office visits. The position emphasizes incoming calls, customer service, appointment scheduling, insurance verification, payments, and accurate medical-file documentation. You will also support other front-office functions.

• Coordinate and manage physician clinic schedules
• Answer incoming calls and route them appropriately
• Schedule appointments, tests, procedures, and reminder calls
• Manage patient check-in and check-out functions
• Scan documents into Athena and maintain medical files

• At least one year of customer service experience
• High school diploma or GED
• Excellent customer service and communication skills
• Organizational ability for front-office workflow
• Microsoft, scheduling software, and email computer skills

Bring organized scheduling, patient communication, and customer service skills to IMS Care Center’s Prescott primary care team.