Customer Success Value Consultant

Drive customer value realization at Tricentis through success planning, adoption leadership, and executive stakeholder engagement in a remote role. Use customer evidence to connect investment with measurable outcomes.

As Customer Value Consultant, you will own post-sales success across recurring-revenue customer portfolios. You will manage Customer Success Plans, translate adoption data into ROI narratives, and guide customers from go-live through ongoing adoption. The work supports retention, portfolio health, executive alignment, and qualified expansion signals.

• Own Customer Success Plans with outcomes, milestones, and accountable actions
• Translate adoption and utilization data into credible ROI narratives
• Lead Executive Business Reviews with customer stakeholders
• Identify renewal risks and document mitigation plans
• Coordinate Tricentis, partner, and cross-functional resources

• Five to eight-plus years in comparable enterprise SaaS post-sales roles
• Demonstrated customer success and value realization experience
• Executive presence with VP and C-level stakeholders
• Experience managing risk, escalations, renewals, and expansion signals
• Ability to align teams without direct authority

Apply customer success, ROI storytelling, commercial acumen, and data-driven prioritization to strengthen Tricentis customer outcomes.