Residence Area Coordinator

Job Description

Monday to Friday; 8:30am to 4:30pm; some evenings and weekend work required. Participates in rotating 24/7 on‑call schedule.

Educational experience requires a minimum of a university undergraduate degree.

2 years Residence Supervisory Skills.

Housing and Conference Services (HCS) directly supports the University’s goal of advancing human and societal wellbeing and McMaster’s overriding vision of “educating for capability.” We provide a distinctive living and learning experience for 3600 students focused on key educational priorities including community development, personal growth and wellness, academic excellence, and inclusion.

HCS concurrently drives a positive McMaster experience for guests, alumni, staff, faculty, and student by providing accommodation and event coordination, which meet the highest standards of service excellence. HCS is a proud and significant ancillary contributor to the financial health of the University and the core academic and research mission of McMaster.

HCS is currently in a time of significant expansion as capacity is expanding by 66% over the next several years. Moving from 3600 to 6000 bed spaces across 15 buildings. This expansion will diversify the housing operation dramatically, from a traditional focus on the housing needs of first year undergraduate students, to the introduction of upper year, graduate, and family housing, in addition to a constantly diversifying internal and external client base.

The annual budget for HCS is currently (pre‑expansion) approximately $31 million and we employ 100+ full‑time and 250 part‑time staff. HCS reports directly to both the divisions of Student Affairs and Administration. HCS reports directly to both the divisions of Student Affairs, as well as Operations & Finance.

Reporting to the Manager, Residence Life, this live‑in position is responsible for leading the development of a safe and welcoming community in residence and supervising & administrating all residence life programs and activities in an assigned area housing 500—750 students. The Residence Life Area Coordinator(s) are members of a fourteen‑member Residence Life Management Team who oversee all day‑to‑day as well as annual functions for residence students, student staff and volunteers.

The Residence Life Area Coordinator(s) under the guidance of the Manager, Residence Life administer the Student Code of Rights and Responsibilities and work closely with colleagues from the Student Support and Case Management Office in the administration and implementation of the code within residence. This position also works collaboratively with all other operational units within Housing & Conference Services in the areas of student staff selection, participation in consultation committees, room assignments, facility‑related matters and will liaise with McMaster Security Services and other campus student service units, as required.

The Residence Life Area Coordinator provides leadership in promoting an atmosphere that supports academic achievement and fosters responsible decision‑making.

• Supervision:
  • Directly supervises 14-23 student staff (Community Advisors). Conducts regular formal and informal performance evaluations and recommends disciplinary action/dismissal of student leaders to the Residence Life Management Team.
  • Assists in the recruitment, selection and training of 136 student staff.
  • Facilitates the creation of and manages a student staff coverage schedule for their assigned area.
  • Facilitates team building, individual and team goal setting through regular, individual and team meetings with student staff.
  • Provides guidance and direction to student staff regarding implementation of Welcome Week programming and the residence life curriculum and educational priorities.
  • Works cooperatively with the Residence Life Management Team to develop and deliver effective pre and in‑service training programs for student staff.
• Advising/Counseling:
  • Assists residents and student leaders to develop appropriate community behavioural standards within the parameters of the Student Code of Rights and Responsibilities.
  • Ensures residents and student leaders are aware and…