Technical Instructional Designer - Initiatives

Status: Initiatives & Opportunities (August 2026 - December 2027)
Hours: Monday - Friday, 35 hours/week
Home Campus: Fennell (hybrid work arrangements available)
Rate of Pay: Payband J (Start Rate: $43.61 per hour)
Posting Date: June 26th, 2025
Closing Date: July 7th, 2025 at 7:00pm EST

Preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D (6 consecutive months in Appendix D status) and RPT employees who have passed probation at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Mohawk College is undertaking a major digital transformation through the Banner Business Transformation Project, reimagining our Enterprise Resource Planning (ERP) system, Banner and related processes, to enhance the student, faculty, and staff experience.

The Technical Instructional Designer will be a key contributor to the success of this initiative, designing dynamic, user‑centric learning experiences that support learning and change adoption across the institution. Working in close partnership with the Change Management team, subject matter experts, and cross‑functional teams, the incumbent will lead the creation of accessible, multi‑modal training content tailored to the needs of diverse audiences.

Learning solutions may include e‑learning modules, interactive simulations, job aids, end‑user and superuser guides, instructional videos, and trainer materials designed for virtual, hybrid, in‑person, and self‑directed learning environments. A critical component of this role is the development of train‑the‑trainer programmes, equipping SMEs to confidently deliver effective, consistent training during and after implementation.

Drawing on adult learning theory, instructional design best practices, and a deep understanding of educational technologies and content authoring tools, the Technical Instructional Designer will transform complex technical concepts and business processes into accessible, engaging, and results‑driven learning experiences.

They will also develop evaluation strategies to measure the effectiveness of the training to ensure learners have the knowledge and skills required for full adoption of the new ERP system.

• Audit existing training materials to assess gaps and learning needs for the system implementation.
• Develop standardized templates and formats for all Banner training materials, ensuring alignment with Mohawk’s branding guidelines and relevant corporate policies.
• Select appropriate software and technology tools to suit content and instructional requirements.
• Partner with business SMEs and the project team to design role‑specific training paths and curriculum that align with the needs of different departments and user groups.
• Create a range of multi‑format learning resources, including e‑learning modules, simulations, job aids, end‑user and super‑user manuals, instructional videos, and trainer guides for virtual, hybrid, in‑person, synchronous, and asynchronous learning environments.
• Ensure all training materials are accessible and adhere to Universal Design for Learning (UDL) principles.
• Ensure all training materials can be easily updated by business SMEs post system implementation to capture upgrades and continuous improvement.
• Design assessments and evaluations to measure the effectiveness of training programmes.
• Ensure learning materials are compatible and compliant with Mohawk’s Learning Management System (Cornerstone).

• Develop train‑the‑trainer programme to support Mohawk’s ERP system implementation focusing on both content and training delivery.
• Develop Train the Trainer materials for trainers and learners.
  • For trainers:
    Training materials such as presentation decks and manuals with clear learning objectives and detailed agendas for each learning path, scripts to ensure consistent messaging, suggested exercises, activities, simulations, and…