Program Manager; Hybrid

Position: Program Manager (Hybrid)
Bachelor’s degree in a relevant field of study.
Requires 4 years of relevant experience including 1 year of supervisory experience
Location  Ron Joyce Centre, Burlington
Anticipated Start Date  October 1, 2026

Employment Type

Continuing

Job Description  Department Information:  DeGroote Executive Programs is a division within the DeGroote School of Business committed to providing high-quality education and professional development opportunities for professionals, leaders, and organizations. Located at the Ron Joyce Centre, Executive Education provides leadership development opportunities through open-enrolment programs for individuals and custom programs for organizations. Executive Education designs and delivers learning solutions tailored to organizational needs and aligned with strategic priorities.

The unit is committed to offering leading-edge, highly relevant programming, fostering strategic partnerships, and cultivating meaningful alumni and client engagement. Through innovative learning experiences, Executive Education helps individuals and organizations enhance leadership capability, organizational effectiveness, and business performance.

Job Summary:

Responsible for managing a large, complex portfolio of programs within a unit or a department. Implements and manages program activities and facilitates ongoing program market research, development, marketing and evaluation. Responsible for the overall quality of program services and responds to evaluation data to make ongoing program improvements, and for managing the program budget and forecasting projected resource needs. Collaborates with internal and external partners and manages a variety of relationships.
Accountabilities:
Conduct primary and secondary research on new program concepts to determine potential fit, market share, and viability.
Develop and critically evaluate concepts and alternatives, designs and formats for new programs.
In consultation with the Assistant Director or Director, create alternative program models and conduct analyses of their financial viability.
Provide regular reports to New Program Committee and Director, make recommendations, and seek feedback and direction.
In consultation with the Assistant Director or Director, develop detailed program financial forecasts, business cases and proposals for new programs.
Prepare academic program submissions for Undergraduate Council and Senate review.
Hire, supervise and evaluate course developers, instructional designers, consultants and subject matter experts engaged in the development of the program.
Manage the development of the program.
Lead curriculum development and instructional design of courses and programs. The level of involvement may vary by project, but requires working with subject matter experts, and often instructional designers, to develop curriculum.
Create a program marketing plan.
Conduct reviews of existing programs and make recommendations and updates to programs by either updating the curriculum and instructional design, or updating the program to reposition it within the marketplace.
Develop, implement and evaluate marketing plan activities including advertising, relationships with professional associations, prospect development, retention plans, and cross selling with other programs.
Implement program marketing plan and liaise with marketing staff to ensure all new central marketing activities are completed. Ensure the accuracy of content and distribution of program website, calendar and promotional materials.
Develop program content for department website and publications.
Hire, supervise, coach and evaluate course instructors. Engage in performance management and termination.
Manage the delivery of programs and courses including scheduling, selecting delivery formats, ordering texts and materials, and liaising with instructors.
Develop and conduct course and program evaluations, provide feedback to instructors, and incorporate feedback into course and program re-development.
Analyze and assess student applications and transcripts to determine eligibility for program admission and graduation. Determine what advanced credit will be granted to incoming students.
Advise prospective and current students in all aspects of their program of study including providing career program options and skills counselling.
Verify and approve student grades.
Update and maintain the accuracy and confidentiality of student records and information.
Respond to student and instructor needs including academic dishonesty, grade challenges and dissatisfaction with aspects of the program.
Ensure student satisfaction through a consistently high level of service.
Manage financial aspects of programs including developing budgets, setting fees, establishing enrolment and financial forecasts, ensuring maximum productivity, and meeting profitability objectives.
Remain current with emerging trends and association requirements and ensure that the curriculum is representative of student and market needs.
Dissolve…