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Service Trainer - Heavy Equipment

Job in Hamilton, Ontario, E8H, Canada
Listing for: SANY Canada
Full Time position
Listed on 2026-06-24
Job specializations:
  • Engineering
  • IT/Tech
Job Description & How to Apply Below
SANY Canada is seeking a highly skilled and motivated Service Trainer to support the development and delivery of technical training programs across our dealer network and internal service teams. This role plays a critical part in enhancing product knowledge, service capabilities, and overall customer satisfaction.

The ideal candidate will be responsible for designing, delivering, and continuously improving training programs related to SANY equipment, systems, and service procedures.

Key Responsibilities

Develop and deliver technical training programs for service technicians, dealers, and internal teams across Canada

Create and maintain training materials including manuals, presentations, videos, and e-learning content

Conduct both in-person and virtual training sessions

Identify training needs by working closely with Service, Product Support, Engineering, and Sales teams

Support new product launches by developing and delivering technical training programs

Evaluate training effectiveness through feedback, performance metrics, and field data

Coordinate training schedules, logistics, and communication with internal and external stakeholders

Support dealer network development by assessing technical capabilities and recommending training plans

Stay up to date with new technologies, products, and industry best practices

Ensure all training activities comply with company policies, safety standards, and applicable regulations

Travel as required within Canada and occasionally internationally

Professional Experience & Qualifications

Bachelor’s degree or diploma in Mechanical Engineering, Heavy Equipment Technology, or related field (or equivalent experience)

Minimum 5+ years of experience in heavy equipment service, technical training, or related field

Strong knowledge of construction equipment systems (hydraulic, electrical, engine, diagnostics, telematics, etc.)

Proven experience delivering technical training (classroom and/or field-based)

Experience developing training materials and programs (ADDIE or similar methodologies is an asset)

Strong diagnostic and troubleshooting skills

Excellent communication and presentation skills

Ability to work in a fast-paced environment and manage multiple priorities

Proficient in Microsoft Office (PowerPoint, Excel, Word)

Experience with LMS platforms or e-learning tools is an asset

Core Competencies

Strong interpersonal and communication skills

Ability to engage and train diverse audiences

Analytical thinking and problem-solving skills

High level of professionalism, integrity, and accountability

Self-motivated, organized, and detail-oriented

Ability to collaborate across departments and build strong relationships

Working Conditions

Willingness to travel (approximately 30–50%)

Ability to work in both office and field environments

Occasional lifting and hands-on demonstration of equipment

Additional Assets

Previous experience working with dealer networks

Experience in equipment OEM or construction machinery industry

Certifications related to training, safety, or technical systems

Experience with telematics and remote diagnostics

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