Member Services Representative

Build trusted member relationships at HMECU in Hamilton through frontline banking, accurate transactions, and clear financial guidance. Serve members across branch, phone, and email channels.

Reporting to the Branch Manager, this Member Services Representative provides full frontline banking services and exceptional member experiences. You will assess needs, recommend products, resolve concerns, and support financial wellbeing. Daily work includes accounts, transactions, cash balancing, and compliance with HMECU policies and regulations.

• Build relationships and recommend appropriate products and services
• Provide professional advice through in-person, phone, and email channels
• Resolve concerns using judgment and service recovery techniques
• Open and close member accounts accurately
• Balance cash drawers, cheques, and daily transactions

• Minimum one year of cash-handling experience
• Banking or credit union experience preferred
• Superior customer service for sensitive situations
• Microsoft Word, Excel, and Outlook proficiency
• Strong attention to detail; must be bondable

Bring relationship-building, transaction accuracy, and member service skills to HMECU’s Hamilton branch as a Member Services Representative.