Senior Banking Services Team Mentor

Lead by example in client service while mentoring associates at CIBC’s Thunder Bay-Arthur and Edward banking centre.

As a Senior Client Engagement Associate, you will be a first line of support for clients managing daily banking needs. Your work combines transaction services, customer experience, and operational leadership. You will listen carefully, resolve concerns, introduce digital tools, and connect clients with partners who can support their goals.

• Deliver exceptional experiences during client interactions
• Take accountability for client questions and issues
• Assist with transactions and complex concerns
• Support associates as a trusted resource
• Collaborate with leadership on client solutions

• Strong interpersonal communication and client service skills
• Knowledge of financial services products and transactions
• Ability to listen, gather information, and problem solve
• Interest in learning and sharing technology knowledge
• Availability for onsite full-time banking centre work

Apply your client service judgment, operational leadership, and mentoring strengths to support CIBC clients and associates.