Licensing and -Law Administrator

Overview

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees.

Help us achieve our vision of being the best place to raise a child and age successfully. #Be The Reason

• Job :
  Licensing and By-Law Administrator
• Union:
  Non-Union
• Job Description  #: 7224
• Close date:
  Interested applicants please submit your application online at  by 4:00 p.m. on Wednesday March 5, 2026.
• Duration:
  Permanent Full-Time
• Vacancy type:
  This posting is for an existing vacancy
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

Reporting to the Manager, Service Delivery, Licensing & By-law Services, assumes lead accountability and responsibility for co-ordinating and drafting responses to complaints and inquiries received by the Licensing and By-law Services Division, prioritizing those received via the Councillor’s office or as assigned by management, related to inspections and enforcement activities on municipal by-law complaints.

Oversees and manages special projects and programs in order to support Licensing and By-law Services; including the Neighbour Dispute Mediation Program, Contract Services Program and the Noise Exemption Permit process.

Participates in various Councillor community meetings providing detailed and accurate information on Licensing and By-Law Services mandates, enforcement operations and service delivery.

Acts as a Divisional representative on initiatives with other city Departments ensuring effective co-ordinated efforts and efficient communications.

Works closely with the team of By-clerks and provides back-up support to the Manager of Service Delivery as needed in times of absence or workloads necessitates.

Investigates high profile or politically sensitive complaints and provides clear and concise information and policy advice to Councillors, property owners, contractors and municipal officials ensuring that Licensing and By-law services are provided efficiently and effectively.

Effectively communicates actions and/or the status of complaints/investigations to the Councillors office and/or other affected parties as appropriate while maintaining confidentiality on various municipal by-laws within Licensing, Municipal Law Enforcement and Animal Services sections.

Ability to conduct audits on enforcement files requiring a clear understanding of by-laws, investigations and by-law enforcement process to ensure consistency, processes and policy and procedures are being followed to the fullest and bringing matters to the attention of management.

Liaise with Officers and offer expertise on by-laws and expectations to ensure Councillor complaints are addressed without detailed instruction and supervision. While being very organized and detail oriented, you will solve problems and develops suggestions for management through the application of innovative and creative thinking, analytical skills and sound reasoning.

Accountable for achieving divisional goals and objectives through the effective and efficient use of financial and staff resources; uses a "best practices" and “fact based” approach to develop and deliver quality services in a timely and cost effective manner; recommends and implements strategies to improve effectiveness and efficiency; instills a service excellence focus in all activities within scope of responsibilities.

Takes ownership and responsibility to create and maintain (with Information Services) a database in the AMANDA system to record, track and document all elected official communications, project and program process that will generate detailed information and…