Lead Sales Aesthetician

The Lead Sales Aesthetician is responsible for a select number of Brow Bar accounts in a region, supporting the Retail Account Manager and Regional Education Manager. The Lead Sales Aesthetician will be directly responsible for the development of the Brow & Beauty Experts (BBE’s) in the assigned region. The main area of focus will include daily coaching of the Benefit Experience, and short salon services including brow , facial waxing, lamination and tinting .

The Lead Sales Aesthetician is also responsible for ensuring that the BBE’s in each location are maintaining compliance for their area and service standards set out by Health Canada . The Lead Sales Aesthetician must also provide customer service, achieve all service and product goals, and follow all Benefit and Sephora policies/procedures in their own location. The Lead Sales Aesthetician must always act as a brand ambassador.

• Achievement of personal sales and service goals, overcome client objections in a c heerful & professional manner.
• Demonstrate, recommend, and sell Benefit products.
• Perform short salon services, including but not limited to, brow and facial waxing, tinting, lamination and tweezing. Up-sell additional services when appropriate.
• Service walk-in customers in a timely and efficient manner. Service all customers with a sense of urgency, remembering we are never ‘booked’.
• Book appointments for return services and for all events. Use the online booking platform to correctly to effectively book appointments.
• Onboard, certify, and continue to educate new BBE’s & Flexperts in partnership with your Regional Education Manager.
• Coach and lead by example to ensure BBE teams that you are responsible for, are compliant with above mentioned for all sales and service objectives.
• Coach BBEs on sales techniques, including how to overcome objections in a cheerful and professional manner.
• Ensure adherence to Global Service Standards for Steps to Service for both you and all BBE’s within your respective region.
• Assist in final certification module for any new BBE(s) inducted in your region.
• Follow all safety, sanitation, and hygienic procedures before, during and after services.
• Maintain a professional, exuberant, bold & fun attitude so that atmosphere is playful and exciting.
• Create and maintain a partnership with Sephora Brand Ambassadors to promote teamwork and a high level of customer service.

• Maintain a sanitary and organized Brow Bar and waxing areas, following benefit procedures and protocols.
• Order any supplies that are neededin a timely manner, well before an outage occurs.
• Follow all morning/evening opening and closing procedures, turning off workstations, straightening up work area, cleaning tester units, cutting muslin etc. (in your own home store).

• Cooperate with and assist co-workers, cast members and clients.
• Promote a professional, respectful, fun and gossip free environment for clients and employees, act with integrity and always use good judgement.
• Help maintain hygienic and safe sales and stock areas, communicate maintenance issues to RAM, Operations Lead/Specialist.
• Communicate inventory needs and concerns to RAM/ Sephora Account Manager.
• Properly and accurately register all sales using the daily business record (D )
• Communicate training needs that will result in raised salestoRAM.
• Ensure compliance with all Company and Retailer policies and procedures.
• Ensure locations within your region are also compliant with the above.
• Coach and develop BBE team in the above-mentioned areas and all other team expectations and responsibilities.

• Accurately follow all company time keeping procedures through ADP for personal timecard
• Notify your management about absences according to company policy for personal timecard .
• Assist RAMs in the completion of all supply, scheduling and other operational duties as assigned for your region.
• Complete monthly call cycle schedule on time.
• Schedule visits minimum of once per month, and send to RAM for approval, including objectives, opportunities, results, and discussion items for each location.
• Follow up visits with a detailed recap to…