Supportive Housing Coordinator

205 Melvin Ave, Hamilton, ON L8H 2J9, Canada

Posted Tuesday, February 17, 2026 at 5:00 AM | Expires Tuesday, March 3, 2026 at 4:59 AM

Come Build Hope and Homes with Us!

Reporting to the Program Supervisor, as the Supportive Housing Coordinator, you will work alongside residents who have experienced chronic homelessness, physical and/or mental health concerns and/or substance use to maintain housing stability and fell a sense of belonging. You will support individuals in developing and working through their personal service plans striving towards health, wellness and belonging. Promoting and demonstrating the vision, mission, and values of Indwell within the workplace and community.

Also, working within the context of a collaborative interdisciplinary team you will reflect the principles of person-centered and evidence-based care by coordinating and delivering mental health and addiction services to residents. This program serves individuals who have experienced long term housing instability and/or long stay hospitalizations. This position will require a high level of resilience and willingness to work in close proximity to challenging situations.

Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing your individuality to champion the vision of creating communities that TRANSFORM lives.

Founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1,300 residents to meet their needs of health, wellness, and belonging.

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Full time 40 hours per week, 8 hours a day. Schedule based on the support needs of individuals in the program, including evenings, weekends and public holidays. As the program operates 7 days a week, being on-call for 1 week every 4-6 weeks is required to support the residents and each other on the team. The on-call rotation consists of carrying a work cell phone 24/7 for that one week, responding to urgent matters, and consulting Leadership and Facilities when needed.

• Skilled in building therapeutic relationships with residents with a recovery-oriented, trauma-informed approach, promoting hope and trust
• Coordinate, lead and/or participate in case conferences with outside supports
• Comfort and familiarity with a harm reduction approach
• Develop, contribute to, and carry out individual resident support plans, including any relevant assessment tools
• Work individually with residents to identify and achieve goals as it relates to their individual support needs and recovery
• Connect residents with supportive community resources, including both clinical and informal supports, facilitating case coordination and case management
• Strong familiarity with local resources
• Confident in utilizing crisis management and intervention skills
• Respond to resident complaints/concerns with care, compassion, and efficiency
• Reinforcing residents’ life skills, including spiritual, social, and coping skills
• Assist with intake and orientation of new residents
• Develop and facilitate relevant group programming
• Complete required documentation in a thorough and timely manner with a focus on maintaining and protecting tenant health records

• Consistently show initiative and engage in creative problem solving.
• Experience leading and/or guiding internal teams to accomplish shared goals.
• Ability to take the lead on internal program development and projects.
• Established relationships with community partners within the local social service sector
• Reinforce a positive workplace culture and tone through your skilled verbal and written communication.
• Keep interdisciplinary team informed of…