IT Technician

We have an exciting opening for an IT Service Technician with excellent communication and customer service skills who will travel to customer sites to diagnose, troubleshoot and repair a variety of IT equipment for retail customers.

Responsibilities

Troubleshoot, diagnose and repair computer hardware and retail IT equipment including POS machines, scanners, pin pads, printers, PCs, tablets, etc.
Provide preventative maintenance services to existing equipment to maintain functionality.
Troubleshoot and repair networking equipment (switches, routers, servers, etc.) and structured cabling (UTP, coax, fibre, etc).
Prepare field reports and work orders for completed service calls.
Interact and communicate technical issues and solutions to end-users and customers.
Provide excellent customer service.

Qualifications

2+ years of on-site/field experience providing IT support to retail, commercial or corporate clients/customers
Exposure to and knowledge of a broad range of IT hardware, networking equipment, and cabling
Strong time management and prioritization skills
Excellent communication and customer service skills
Experience troubleshooting point of sales systems, an asset
Must possess a valid driver’s license and be able to produce a clear abstract
Able and willing to work revolving day/night/weekends shifts and occasional standby service
Able to lift up to 50lb, climb ladders, and be comfortable working at heights

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