DIT - Google Technical Support Lead

Dependable

IT is a trusted Canadian leader in customer experience, managed IT, and advanced technical support services. For over two decades, we’ve partnered with North America’s leading organizations to deliver reliable, scalable, and innovative solutions across cloud, AI, and managed services.

As we continue to expand our Managed Services and Google Cloud capabilities, we are investing in senior technical leadership roles that can support complex client environments, drive operational excellence, and help shape the future of our technical services practice.

At Dependable

IT, we are building the next generation of managed services—combining deep technical expertise, proactive support models, and strong client partnerships. You’ll be joining a team that values ownership, accountability, and continuous improvement, with the opportunity to play a key role in shaping our Google Cloud and AI service offerings.

We are seeking a Google Technical Support Lead to serve as a senior technical resource within our Managed Services division. This role acts as the primary technical point of contact for key clients running mission‑critical workloads on Google Cloud Platform (GCP), with a strong focus on AI‑enabled environments.

You will be responsible for ensuring the stability, performance, and scalability of client cloud environments while performing ongoing ever greening and optimization activities. This includes monitoring AI workloads, maintaining data pipelines, managing cloud infrastructure, and translating technical insights into meaningful business outcomes for clients.

This is a hands‑on, client‑facing leadership role that blends deep technical expertise with strong communication, ownership, and accountability.

• Base Salary: $80,000 – $120,000 CAD annually, based on experience
• Report to:
  Vice President or designate
• Location:
  
  Hybrid (Hamilton, ON) – travel as required

• Comprehensive health and dental benefits
• Opportunities for professional development, certifications, and growth within DIT’s Managed Services and Cloud practices
• Exposure to advanced cloud, AI, and enterprise‑grade client environment

• Act as the technical owner for client GCP environments, including IAM, networking (VPCs), security controls, and compliance.
• Monitor system health, uptime, and performance, serving as the primary escalation point for cloud‑related incidents and performance issues.
• Manage capacity planning, quotas, and scaling strategies across Compute Engine and related services to balance performance and cost.
• Ensure environments follow GCP and DIT best practices for reliability, security, and cost optimization.

• Monitor AI and ML workloads in production, including latency, throughput, and reliability, and proactively identify risks such as model drift or data quality issues.
• Maintain and optimize data ingestion and processing pipelines (e.g., Cloud Dataflow, Pub/Sub) to ensure models are continuously fed with high‑quality data.
• Support ongoing ever greening initiatives, including API upgrades, platform enhancements, and adoption of newer GCP or Vertex AI features.
• Ensure consistency and parity between development, staging, and production environments.

• Own the technical roadmap for assigned clients, ensuring migration milestones, optimization initiatives, and deployment timelines are met.
• Prepare and lead Quarterly Business Reviews (QBRs) focused on platform stability, performance trends, cost efficiency, and forward‑looking recommendations.
• Translate complex technical metrics into clear, business‑focused insights for both technical and non‑technical stakeholders.
• Develop and maintain runbooks, documentation, and operational assets tailored to each client’s environment.
• Collaborate closely with internal delivery, cloud, security, and leadership teams to continuously improve service quality and maturity.

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent…