Billing Clerk

About the Opportunity

Looking for detail oriented contractors to support a major billing and customer information system project. The primary focus of this role is to execute user acceptance testing (UAT), validate billing-related data, identify defects, and support the overall testing and conversion process. Candidates who have previously worked on utility billing projects.

• Execute assigned test scripts and work through 10 defined case scenarios directly tied to billing operations and project requirements.
• Identify, validate, and document issues, defects, and discrepancies encountered during UAT.
• Log and track issues in the project defect-tracking system with clear notes and evidence.
• Report findings to the Test Lead and participate in defect review discussions.

• Review, validate, and perform QA checks on conversion data received from Utility company.
• Update, correct, and input large volumes of billing data, ensuring accuracy and completeness.
• Support end-to-end billing verification and ensure test results match expected outputs.
• Perform billing scenario testing to confirm system functionality and regulatory compliance.

• Work closely with the outsourced contact centre team to confirm accuracy of customer account information and testing outcomes.
• Communicate with internal stakeholders and the Test Lead regarding test progress, issues, and dependencies.

• Create or update Standard Operating Procedures (SOPs) related to new processes, billing workflows, and testing activities.
• Maintain accurate records of testing steps, results, updates, and data corrections.

• Experience working on a system implementation or large transformation project (UAT experience preferred).
• Strong billing knowledge—utility billing experience
• Prior experience working with utility providers
• Excellent attention to detail with the ability to spot and log errors effectively.
• Strong data entry and data validation skills.
• Ability to follow structured test cases while also identifying edge-case issues.
• Strong communication skills and comfort reporting issues to project leadership.

• Has worked in a utility billing environment or similar operational setting.
• Comfortable with fast-paced project cycles, strict deadlines, and high-volume data work.
• Analytical mindset with strong problem-solving and documentation abilities.
• A team player who can collaborate with technical, operational, and external contact centre teams.

• 2 years of utility billing experience
• Have to work 2 weekends for UAT in March, comfortable with overtime
• Municipality experience is a strong asset
• UAT exp is an asset

$28 - $35 per hour

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #463205

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.