Digital Transformation Specialist

Location & Duration
Kingston, Jamaica

Start Date:

August 2026

Placement Length: 6 months

Language Requirements:
English Level 4-Advanced

Eligibility:
Open to Canadian Citizens and Permanent Residents of Canada only

Volunteer’s Role
Support our partner, PSOJ, in developing a digital maturity pathway for SMEs, boosting efficiency, streamlining processes through automation, and introducing innovative, cost‑effective digital tools that drive impact. The pathway includes an automation pilot aimed at accelerating business growth and enhancing productivity.

Responsibilities

Create the SME Digital Maturity Framework and Assessment Tool

Develop the SME Automation and Digital Tools Toolkit

Implement the Digital Adoption Pathway and Pilot Programme with selected organizations, guiding the Executive Director through the pathway, evaluating readiness, and measuring productivity improvements and process automation. Key indicators: percentage of SMEs completing the digital readiness assessment, percentage reduction in manual processes, percentage increase in online sales or customer engagement.

Essential Qualifications

Bachelor's degree in organizational management, business administration, business process automation, or a related discipline.

Essential Background

Demonstrated commitment to and understanding of youth development

Detail-oriented with proven problem‑solving abilities and capacity for independent judgment

Excellent written and verbal communication skills with strong interpersonal skills

Extensive experience in strategic planning, organizational and operational plans and policies, and business planning and management

Experience conducting training sessions

Strong team collaboration skills, high initiative, self‑motivation

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