Digital Accessibility Specialist

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Digital Accessibility Specialist SUMMARY OF DUTIES

Reporting to the Digital Experience & Accessibility Advisor, this position ensures the City’s digital public documents are accessible for individuals with disabilities and is responsible for building organizational capacity and expanding digital accessibility knowledge. Key responsibilities include providing coordination and technical support, facilitating workshops, creating learning opportunities to enhance digital accessible design skills, and establishing a network of digital accessibility champions to drive adoption across the organization.

Resource Development and Training

• Act as a central resource for digital accessibility knowledge, offering guidance and support across departments.
• Design and deliver resources, toolkits, and strategies to increase awareness and adoption of accessibility practices.
• Facilitate 1:1 and group training sessions to equip employees with skills for creating accessible digital content, including documents, presentations, and assets.
• Produce instructional materials, such as guides, templates, and videos, to assist employees in developing accessible resources.
• Manage the organization’s internal Digital Accessibility Sharepoint Portal to centralize resources and guidance.

Digital Accessibility Monitoring and Compliance

• Supports the implementation of digital accessibility standards across the organization, ensuring compliance with AODA Section 14:
  Accessible websites and web content.
• Conduct accessibility audits and manual and automated testing of digital documents using tools such as JAWS, NVDA, or Voice Over to validate compliance.
• Use tools such as Site Improve and assistive technologies (e.g., screen readers) to monitor and identify accessibility issues on  and associated web content.
• Prepare compliance reports for stakeholders and leadership.
• Monitor and analyze accessibility performance metrics to identify areas for improvement.

Collaboration and Content Management

• Responsible for conducting plain language audits and rewriting online content to improve clarity, accessibility, and user experience. This includes evaluating existing materials for jargon, complexity, and readability issues and revising them to ensure they are clear, concise, and easy for all audiences to understand, in alignment with organizational guidelines and accessibility standards.
• Collaborate with document owners and teams to remediate or convert inaccessible files to accessible formats, including HTML or removing inaccessible file(s).
• Remediate files to ensure they meet accessibility standards, including proper tagging, alternative text for images, logical reading order, and accessible forms.
• Scope of work includes Microsoft Word, PowerPoint, and Adobe Acrobat PDF files.
• Coordinate the remediation of documents with external vendors when required due to document complexity or timing/workload.