IT Systems Administrator

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day!

We are seeking a skilled and motivated IT Systems Administrator to join our growing organization. This role is responsible for maintaining, supporting, and optimizing our IT infrastructure while contributing to strategic technology initiatives and digital transformation projects.

The ideal candidate will possess strong technical expertise across Microsoft 365, systems administration, networking, cybersecurity, virtualization, and end‑user support. You will play a key role in ensuring the reliability, security, and performance of our technology environment while acting as an escalation resource for complex technical issues.

• Administer and support Microsoft 365 services including Exchange Online, SharePoint, Teams, Intune, and Entra  (Azure AD)
• Manage and maintain server infrastructure, virtualization platforms, backups, and endpoint systems
• Monitor system health, performance, availability, and security across the organization
• Act as an escalation point for advanced technical issues and operational support requests
• Support infrastructure and cloud‑related projects including migrations, deployments, and environment optimization
• Assist with cybersecurity initiatives including endpoint protection, vulnerability management, MFA, conditional access, and security monitoring
• Administer user accounts, permissions, licensing, and access controls
• Develop and maintain technical documentation, procedures, and disaster recovery processes
• Collaborate with internal teams and external vendors to ensure seamless IT operations
• Support VoIP and collaboration technologies including Microsoft Teams Phone and conferencing systems
• Participate in after‑hours maintenance and occasional on‑call support as required

• 5+ years of hands‑on experience in IT Systems Administration or Infrastructure Support
• Strong experience administering Microsoft 365 environments
• Experience with Windows Server administration and Active Directory
• Knowledge of virtualization technologies such as Hyper‑V, VMware, or Proxmox
• Experience with networking concepts including routing, switching, VLANs, VPNs, and firewall management
• Familiarity with backup, disaster recovery, and business continuity practices
• Strong troubleshooting and problem‑solving skills
• Excellent communication, organizational, and time management abilities
• Ability to work effectively in a fast‑paced and evolving environment

• Microsoft certifications such as:
• -Microsoft 365 Administrator Expert
  -Azure Administrator Associate
• -Security Administrator Associate
• Experience with Microsoft Intune, Defender, Purview, and endpoint management
• Understanding of cybersecurity frameworks and best practices
• Experience in healthcare or regulated environments with knowledge of PHIPA compliance
• Familiarity with scripting and automation using Power Shell
• Experience supporting VoIP Telephony Systems
• Basic understanding of web technologies and integrations
• Experience with monitoring and RMM platforms

Competitive Employee Value Proposition including, but not limited to:

Healthcare of Ontario Pension (HOOPP)

Extended health care benefits including health, dental, vision & critical Illness insurance

Meaningful, purpose‑based work

12 paid Stat holidays and one (1) extra float day

Flexible work schedule

Ongoing green initiatives

Classification:
Non-Union

Primary

Location:

Hamilton

Employee Class: 1.0 FTE Full-Time

Schedule:

Monday-Friday

Salary: $67,400 – $77,000.88

Interested applicants please submit résumé and cover letter as one document using naming convention

Last name, First  via email:

If successful in receiving a job offer with the Hamilton Family Health Team, new hires will be required to provide proof of full COVID‑19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID‑19 vaccination as a result of a medical exemption, they will be required to submit supporting documentation to determine if they are exempt from this requirement.