NetSuite Business Systems Manager

Job Title:

Net Suite Business Systems Manager

Location:

Mississauga, Ontario

Employment Type:

Full-Time, In-Person role

We are a fast-growing, Canada-wide distribution company operating at the intersection of natural health, grocery, and nutritional supplements. We partner with leading, trusted, and innovative brands to bring high-quality, responsibly sourced products to retailers and consumers across the country. Our business operates in an energetic, highly regulated environment where reliability, speed, and execution are critical. As we scale, our teams are building robust systems, refining processes, and tackling real operational challenges that directly shape how products move through the Canadian market.

At Peak, we operate a highly customized Net Suite environment supporting ERP, WMS, CRM, EDI, warehouse operations, reporting, and integrations across the business. With approximately 80 users operating from a centralized distribution facility in Mississauga, we are looking for a hands‑on techno‑functional leader who can own, optimize, and stabilize our business systems environment.

The IT Systems Manager Techno‑Functional Lead is a strategic yet hands‑on systems leader who deeply understands Net Suite ERP, distribution operations, and the workflows that connect warehouse, finance, sales, and customer service. You will act as the critical bridge between our business teams and our external Net Suite developers and consultants. The ideal candidate is highly operational, proactive, business‑minded, and comfortable working directly with users to troubleshoot complex workflows and drive meaningful improvements across the organization.

Department Leadership

• Lead and manage the IT department, including internal staff and external contractors
• Set team priorities, manage workloads, and align technology initiatives with company goals
• Foster a culture of accountability, continuous improvement, and cross‑departmental collaboration
• Act as the primary point of contact for technology decisions and escalations across the organization
• Develop and maintain SOPs for technology use and system management across all departments

Net Suite ERP & WMS Ownership

• Own day‑to‑day administration, optimization, and troubleshooting of Net Suite ERP and WMS
• Manage workflows, saved searches, roles and permissions, reporting, and system configuration
• Troubleshoot operational and transactional issues across inventory, fulfillment, purchasing, finance, and sales
• Oversee and coordinate customizations, integrations, and development initiatives with external consultants
• Maintain system documentation and change management processes

Distribution & Warehouse Operations Support

• Partner directly with warehouse and operations teams to improve fulfillment accuracy and efficiency
• Support inventory management, cycle counts, picking and packing workflows, and operational reporting
• Understand and troubleshoot high‑SKU distribution challenges
• Assist with process design, SOP development, and operational scalability

Business Systems & Integrations

• Oversee ERP integrations including EDI, CRM, Adobe Commerce, shipping platforms, warehouse systems, and reporting tools
• Identify and implement AI and automation initiatives to improve operational efficiency
• Evaluate and recommend new tools to support business growth and process improvement
• Coordinate with managed service providers and vendors for infrastructure and IT operations support

Security & Endpoint Management

• Oversee the organization's cybersecurity posture using Darktrace for AI‑driven network threat detection and response
• Manage Crowd Strike endpoint protection across all company devices, ensuring policies, alerts, and response procedures are maintained
• Monitor security dashboards, review alerts, and coordinate incident response with relevant stakeholders
• Ensure security tools are configured, up to date, and aligned with company risk tolerance and compliance requirements
• Liaise with managed security vendors and escort threats or vulnerabilities

Reporting & Business Process Optimization

• Build and validate operational and financial reports using saved searches and…