ServiceNow SAM Architect Job Hamilton area,Ontario Canada,IT/Tech

Position: ServiceNow SAM Architect )

Position Details

Title: Service Now SAM Architect

Location: Canada/Remote

Type: Contract

Duration: 12+ months contract with possible extension

Start Date: ASAP

Required Skills Experience

Role Summary

Our client is looking for a Service Now SAM CMDB Architect to lead enterprise scale transformations for global clients.
The ideal candidate will be a hands‑on architect with strong consulting skills capable of owning solution architecture, governance, roadmap, and delivery excellence for SAM Pro, CMDB, and CSDM-aligned outcomes.
This role partners with client stakeholders, program leadership, and cross‑functional teams to deliver a high quality single source of truth CMDB and software compliance optimization SAM with measurable business value.

Key Responsibilities

Architecture Solution Leadership

Own end‑to‑end architecture for Service Now SAM Pro CMDB programs across one or more client engagements.
Define target state architecture covering data model, processes, integrations, security, performance, and scalability.
Translate business objectives into platform design, license compliance reclamation, cost optimization, audit readiness and CMDB trust.
Provide architectural governance and design assurance across multiple work streams: ITAM, ITOM, Sec Ops, ITSM, Discovery.

CMDB Strategy CSDM Alignment Governance

Define CMDB operating model and governance aligned to CSDM concepts:
Products, Services, Service Portfolio, Technical Services, Apps, Infrastructure.
Establish CI class strategy, relationship model, ownership model, naming standards and lifecycle policies.
Design and implement CMDB Health and data quality KPI framework covering completeness, correctness, compliance.
Configure and govern Identification Reconciliation Engine (IRE) rules, CI identification and reconciliation patterns.

SAM Pro Functional Technical Leadership

Lead SAM Pro capabilities including software normalization, reconciliation, entitlement management.
License compliance calculations and effective license position (ELP) design.
Publisher specific approaches:
Microsoft, Oracle, Adobe, IBM, SAP based on client footprint.
Define software lifecycle policies: request, approve, deploy, reclaim, retire.
Drive optimization outcomes re‑harvesting, true‑up planning, unused software reclamation, SaaS optimization.

Integrations Discovery Data Ingestion

Architect integrations and data ingestion with tools such as End‑point Discovery, SCCMMECM, Intune, JAMF, Tanium, Service Now Discovery.
ITAM tools:
Flexera, Snow, etc. as applicable.
Cloud:
Azure, AWS, GCP inventory feeds as applicable.
ERP and Procurement: SAP, Oracle, Ariba etc. as applicable.
Ensure end‑to‑end data lineage across Asset, CMDB, SAM and define reconciliation rules.
Define data migration approach for legacy asset repositories, Service Now including mapping validation and cutover.

Consulting Client Stakeholder Management

Lead discovery workshops to define requirements, conduct fit‑gap analysis and develop solution options with trade‑offs.
Develop and present client‑ready deliverables: architecture diagrams, roadmaps, governance models, executive decks.
Guide clients through maturity journey: CMDB trust, SAM maturity, audit readiness.
Provide leadership in design reviews, solution sign‑offs and steering committee updates.

Delivery Excellence Team Leadership

Drive best practices across Agile delivery: epics, stories, acceptance criteria, test strategy, and release planning.
Mentor developers, analysts; enforce technical standards and ensure quality gates, code reviews, performance, security.
Collaborate with program leadership on resourcing, estimation, risk management and delivery governance.

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