Specialist, eCommerce Trading & Web Merchandising

Specialist, Ecommerce Trading + Web Merchandising – Pandora NAM

Location:

Toronto, Canada (requires 3 days a week in the office)

Salary: C $88,400 - C $110,500 commensurate with experience

• Manage the Salesforce Commerce Cloud ecommerce platform, partnering with other site merchandising specialists to execute day‑to‑day website merchandising tasks on the CA sites and deliver in a timely manner.
• Develop and execute a comprehensive category strategy aligned with Pandora's overall business objectives. Identify market trends, customer preferences, and competitive landscape to drive category growth and differentiation.
• Drive revenue growth through effective planning, execution, and optimization of ecommerce initiatives. Analyze sales data, monitor key performance indicators (KPIs), and identify trends and opportunities for growth and improvement.
• Support website merchandising tasks partnering with the ecommerce team – including product set up, categorization, campaign set up based on the commercial calendar with full website replication responsibilities using SFCC Business Manager.
• Optimize navigation, sorting, PLP filters/search refinements, and onsite search by identifying opportunities utilizing Bloomreach, Content Square and Adobe Analytics; drive changes based on data, consumer behavior and competitive insights.
• Implement, optimize and execute approved campaigns, including promotions and website content in line with local and global guidelines.
• Work closely with the optimization and testing team to execute and iterate on A/B tests to optimize and personalize the consumer journey.
• Optimize onsite search performance weekly and reduce no‑search results, optimize product sorting within categories as well as search results pages to gather insights and improve conversion. Drive strategic initiatives to create a seamless customer experience.
• Think like a customer: continuously improve the online customer experience by analyzing user behavior, conducting user testing, and implementing enhancements to increase conversion rates, reduce bounce rates, and improve customer satisfaction.
• Analyze and report on daily / weekly / monthly onsite merchandising performance using Adobe Analytics & Content Square to provide recommendations to be reviewed by the ecommerce team, documenting results and sharing best practices with the rest of the team.
• Execute SEO strategies presented by agency partners.
• Coach the team members on SFCC, and share knowledge & key insights, platform releases & functionality with the wider team.

• 3 to 5 years proven experience in site merchandising or category management.
• 1–3 years experience in Salesforce Commerce Cloud (formerly Demandware) / Bloomreach.
• Deep understanding of ecommerce platforms and online retail brands.
• Familiarity with XML file handling, macros, HTML/CSS.
• Proficient in Content Square, Bloomreach, Adobe Analytics, or similar BI tools preferred.
• In‑depth knowledge of ecommerce platforms, web analytics tools, and digital marketing strategies.
• Strong understanding of UX principles and best practices.
• Salesforce Commerce Cloud required / Bloomreach, or other similar ecommerce search and sorting tools.
• Experience an asset.
• JIRA ticketing system experience required.
• Adobe Analytics experience required.
• Content Square experience is preferred.
• Basic HTML, CSS and XML knowledge required.
• Experience in best practices of testing, optimization and drivers of online conversion.
• Experience with SEO, A/B testing and Einstein Dynamic Merchandising is preferred.
• Strong attention to detail and quality of work, excellent organizational and project management skills.
• Must be able to perform well in a deadline‑driven, rapidly changing environment.
• Pro‑active and results oriented.
• Ability to develop and execute strategic plans and initiatives.
• Strong communication and collaboration skills; ability to work cross‑functionally.
• Self‑motivated, analytical and structured approach to your tasks.
• Strong verbal, written and PowerPoint presentation skills.
• Quick learner and adapt to a professional and high‑performance work environment.
• Be data driven, analyze data quantitatively & qualitatively and use…