Technical Support Officer

Technical Support Officer

Status: Full Time

Hours: Monday – Friday, 35 hours/week

Home Campus: IAHS (hybrid work arrangements available)

Rate of Pay: Payband G (Start Rate: $34.60 per hour)

Vacancy Status: 1 vacancy available

Posting Date: June 16th, 2026

Closing Date: June 22nd, 2026 at 7:00pm EST

Preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D (6 consecutive months in Appendix D status) and RPT employees who have passed probation at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Reporting to the Manager, Academic Services and Operations, and in support of the entire School of Health, including satellite campuses, the incumbent will support the deployment and use of locally hosted technology. The role will ensure PHIPA requirements are met, and policies are in place for data handling and retention. The role is responsible for technical writing, including documenting tool configurations, tracking updating processes, and creating assets to train and guide users.

The role serves a central communication function, liaising with the college IT department, McMaster's IT department, vendors, staff, and faculty to ensure software updates and maintenance align with all parties’ needs and continue to meet curriculum delivery requirements. Provides support to faculty and staff on School of Health specific software; supports the Simulation Team (Learning Space software, CAE devices and servers, mannequin repair);

biomedical device repair, and working with the technologists, lab operations officers, IAHS operations officer and campus coordinator in developing long term replacement plans.

• Implementation, configuration, and maintenance of program specific applications, emphasizing functional design, complex configurations, adherence to change control processes.
• Act as the technical contact for changes or integrations required for applications.
• Provide technical support in the use of program specific software for computer-based multimedia systems and their components, including operation of digital cameras, video cameras, audio/video, Learning Space software, monitors, LCD projectors, and other related equipment.
• Support the IT service team in managing, configuring, and maintaining identity and access management (IAM) for our IT-managed applications, ensuring secure access and compliance with security policies.
• Collaborate with vendors to troubleshoot technical issues or outages, ensuring prompt resolution and serving as the escalation point for complex technical issues.
• Work closely with IT administrators and integration teams to ensure seamless integration and optimize the performance of business applications, overseeing data and application integrations.
• Support accreditation processes by providing documentation to programs based on reporting needs of accreditors.
• Report on security policy non‑compliance, addressing user access and roles, data compromise, and other related issues for the specified applications.
• Perform other duties as assigned, leveraging expertise in system administration and technical support to drive continuous organizational improvement and innovation.
• Collaborate with cross‑functional teams to develop and implement operations processes, procedures, and best practices.
• Participate in the development and maintenance of disaster recovery plans and business continuity strategies.
• Perform preventative maintenance on technological hardware such as mannequins, simulators and specialty equipment, headwalls, IV pumps, include Allied Health & MI equipment.
• Current specific software support needs include Kroll, Propel Rx, Pharmapod, GE PACs, Northeast, CAE, Point Click Care, and other new software tools implemented by the School of Health programs.
• Establish clear protocols on implementation of new software at the IAHS.
  • Engage College IT department…